Your personal information matters. This Privacy Policy explains exactly what data 10wain collects from you, why we collect it, how it's stored and protected, and what your rights are as a user of our platform.
Our Commitment to You
Before you read the full policy, here's what we want you to know upfront about how 10wain treats your information.
10wain does not sell, rent, or trade your personal information to third-party marketers. Your data is used to operate your account, process payments, and keep the platform secure — nothing else.
All data transmitted between your device and 10wain is encrypted using industry-standard 256-bit SSL. Payment details and account credentials are never transmitted in plain text.
You have the right to access the personal data 10wain holds about you, request corrections, and in certain circumstances ask for it to be deleted. Contact support to exercise any of these rights.
The only third parties who receive your data are those strictly necessary to operate 10wain — payment processors like Easypaisa and JazzCash, and KYC verification providers. No advertising networks receive your information.
Personal data is stored on secured servers with access controls, audit logging, and regular security reviews. Payment data is handled by certified payment processors and is not stored in full on 10wain's systems.
10wain will only send you promotional communications if you have opted in to receive them. You can withdraw that consent at any time through your account settings or by contacting support.
10wain operates the online betting and gaming platform accessible at https://10wain.net ("the Platform"). For the purpose of this Privacy Policy, 10wain is the data controller — meaning we determine why and how your personal information is processed.
We are primarily focused on serving users based in Pakistan and have built our platform, payment infrastructure, and data practices with Pakistani users in mind. Our registered support email is support@10wain.net and our customer service team is available 24 hours a day, seven days a week, to answer any questions about how your data is handled.
This Privacy Policy applies to all personal data collected through the 10wain website, any mobile-optimised version of the platform, and all interactions with our customer support team. It does not apply to third-party websites or services that may be linked from 10wain — those platforms operate under their own privacy policies.
10wain collects the minimum personal data necessary to operate a licensed betting platform responsibly. The categories of data we collect are listed below.
We do not collect sensitive personal data such as religious beliefs, political views, or biometric data. Where we collect financial data related to payment methods, full card or account numbers are not stored by 10wain — these are handled directly by our certified payment processing partners.
10wain collects personal data through the following channels:
We do not purchase or obtain personal data from data brokers or third-party list providers. All data held by 10wain was provided by you directly or collected through your use of our platform.
10wain uses your personal data for the following purposes. We process data only for purposes that are necessary, proportionate, and consistent with the reasons for which it was collected.
10wain processes your personal data on the following legal grounds:
10wain does not sell, rent, or trade your personal data with third-party marketers, advertising networks, or data brokers. We share your data only in the following limited circumstances:
All third parties with whom 10wain shares personal data are required to handle that data securely and only for the specific purpose for which it was shared. We do not allow third-party service providers to use your data for their own marketing or business purposes.
10wain uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. Cookies are small text files stored on your device when you visit our site. Here is how we use them:
You can manage cookie preferences through your browser settings. Blocking essential cookies will affect platform functionality. For analytics and marketing cookies, you can opt out at any time through your 10wain account settings or by contacting support.
10wain retains your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve any disputes. Specific retention periods are as follows:
Where data is no longer required, 10wain deletes it securely in a manner that prevents reconstruction or retrieval. If you request account closure, your personal data will be retained for the legally required minimum period before deletion.
10wain takes the security of your personal data seriously and has implemented technical and organisational measures appropriate to the risk. These include:
Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a high risk to your rights or interests, 10wain will notify affected users as soon as reasonably practicable and take immediate remediation steps.
Your own account security matters too. Choose a strong, unique password for your 10wain account and do not share it with anyone. Contact support immediately if you suspect unauthorised access to your account.
As a user of 10wain, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@10wain.net or through live chat:
10wain will not charge a fee for exercising these rights under normal circumstances. We may need to verify your identity before processing a request. We will respond within 30 days, though complex requests may take up to 60 days with prior notice.
10wain is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. All users are required to confirm their age during registration, and we apply age verification measures during the KYC process.
If we discover that we have inadvertently collected personal data from a person under 18 years of age, we will immediately close the associated account, delete the data, and void any associated transactions. If you believe a minor has registered on 10wain, please contact us at support@10wain.net immediately so we can investigate and take action.
10wain may send you promotional communications — including information about new promotions, free bets, seasonal offers, and platform updates — but only where you have opted in to receive them. We do not send unsolicited marketing messages.
You can opt in to marketing communications during account registration or at any time through your account settings. Opting in to marketing communications at 10wain means you may receive:
You can withdraw your marketing consent and opt out at any time by:
Withdrawing marketing consent does not affect your ability to use 10wain or receive transactional communications (such as account verification messages, payment confirmations, and bet settlement notifications). These operational messages are not marketing and will continue regardless of your marketing preference settings.
10wain may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.
For material changes — those that significantly affect how we use your data or the rights available to you — we will notify registered users via email or an in-platform notification before the changes take effect. This gives you the opportunity to review the updated policy and contact us with any questions before you continue using 10wain under the revised terms.
Your continued use of 10wain after a policy update constitutes acceptance of the revised Privacy Policy. We encourage you to check this page periodically so you remain comfortable with how your information is handled.
If you have questions, concerns, or requests relating to this Privacy Policy or how 10wain handles your personal data, please get in touch using any of the following channels:
We will acknowledge privacy-related requests within 48 hours and aim to resolve them within 30 days. If your concern relates to a potential data breach or urgent security matter, please mark your message as urgent and include as much detail as possible so we can respond quickly.
Data Protection Rights
These rights apply to all registered users on the 10wain platform. To exercise any of them, contact our support team.
Request a copy of all personal data 10wain holds about you. We'll respond within 30 days with a full summary.
If any information we hold is wrong or out of date, you can ask us to correct it. Update basic details directly in your account settings.
In certain circumstances, you can request deletion of your personal data. Legally required records may be exempt from immediate deletion.
You can object to certain types of processing, particularly direct marketing. We will stop that processing immediately upon a valid objection.
Plain Language Explanation
Privacy policies can be dense reading, so here's the practical version of what this means for your day-to-day experience as a 10wain user.
When you register at 10wain, we ask for the information needed to create your account and verify your identity. That's your name, date of birth, and mobile number to start. If you want to withdraw, we'll ask you to verify your CNIC — this is standard practice for licensed gaming operators and is required by our operating licence, not by choice. We're not collecting this information for any purpose other than running a legitimate, compliant platform.
Your betting history and game activity are stored because they're part of your account record and because responsible gaming monitoring requires us to track patterns over time. If you're a Lahore Qalandars fan who bets heavily during PSL season and less at other times, that pattern is used to ensure we're offering you reasonable limits and appropriate communications — not to sell to an advertiser.
The payment processors — Easypaisa, JazzCash, your bank — each handle the transaction on their end using their own infrastructure. 10wain receives confirmation that a payment was made, not your full financial credentials. We don't store your Easypaisa PIN, your bank account number in full, or your card CVV.
If you ever want to know exactly what 10wain holds about you, or if you want to close your account and understand what happens to your data after that, our support team will walk you through it. These aren't difficult requests for us to handle — we'd rather you ask than feel uncertain about your data.
Staying in Control
10wain gives you direct tools to manage your privacy and data preferences without needing to go through a formal request process in most cases.